Coronavirus (COVID-19) Infection Prevention & Control Policy


All of us have been affected by the coronavirus (COVID-19) pandemic. We have missed being able to offer you the treatments that we know you love during the 112 days enforced lockdown closure. The salon is now open again and we look forward to seeing you soon.

Our priority is to keep you and our employees as safe as possible, and prior to re-opening the salon on the 13th July 2020, Lagoon implemented changes which we would like to make you aware of. During the time the salon has been shut, a full Covid-19 Risk Assessment has been undertaken.
As a result, Lagoon has been given a Covid-19 refit and in addition to the already strict hygiene procedures practiced at the salon before Covid-19, we have made a number of changes to the way that we operate.


Air Sanitisers – Kills 99.9999% of Viruses & Bacteria

• Lagoon has invested in a long-term approach to mitigating the risk of Covid-19 and has spent several thousand pounds installing UV air sanitisers.
• Internal air within the salon is passed through dust filters, HEPA filters and UV sterilisation chambers. The technology is proven to kill 99.9999% of viruses and bacteria.
• As Covid-19 is likely to be an issue throughout the autumn, winter and spring of next year; Lagoon’s mitigation strategy for Covid-19 risk is unpinned by sterilising the internal air within the salon. Making the Lagoon a safer environment for our employees and customers.
• The installation of air sanitisation equipment is in additional to all the other Covid-19 measures employed by Lagoon and adds an additional layer of protection.
• Our other Covid-19 measures include: social distancing; hand sanitiser; appointment management; PPE; regular surface cleaning; divider screens; increased ventilation and employee training.


Self-Isolation Advice

• Customers - If you or any of the people you live with display any symptoms of Covid-19 – please advise us asap and DO NOT COME TO THE SALON FOR YOUR APPOINTMENT. We have amended our booking terms and conditions and you will not be charged for any appointments which you cancel due to Covid-19.
• Employees - If any of our staff have symptoms of Covid-19, they will self-isolate immediately and not come into the salon.
As usual Lagoon will endeavour to fulfil all customer bookings. However, due to the self-isolation rules this may mean that in exceptional circumstances we have to cancel your appointment at short notice. We appreciate that this may be inconvenient, but it is done entirely for customer safety. If your appointment is cancelled, you will be able to re-book or alternatively request a refund or credit (if you have made a pre-payment for the appointment booking).



Booking Appointments

• Lagoon operates on an appointment basis to ensure the appropriate amount of therapist time is dedicated to your treatment(s) and the quality of our service. Appointments can be requested by:
Phone on 020 8947 2332 during opening hours; or
Text message on 07939 507 994 or
Email on info@lagoonspa.co.uk
• Advanced booking is recommended. However, even at late notice it is worth contacting Lagoon as there maybe appointment availability.


Arriving at Lagoon

• Arrive for your appointment on time.
• For your safety and to maintain social distancing, we request that you attend your appointment as close to the appointment time as possible. Please do not turn up more than ten minutes early as this may mean that you come into contact with other clients who are finishing their appointment and leaving the salon.
• The salon reception area is limited to a single seat, therefore when arriving you maybe required to wait outside before your appointment starts. We politely request that customers apply a common-sense approach to entering / exiting the salon, so social distancing can be maintained.
• Upon arrival please use the hand sanitiser provided to sterilise your hands.


Inside the Salon

• We have increased the frequency of cleaning in the salon, including making sure that commonly touched surfaces are routinely wiped clean using disinfectant products.
• All tools and equipment will be disinfected or sterilised in line with the specific manufacturers’ instructions. Where appropriate, single use items are used during treatments and disposed of safely after use, in order to protect you from cross infection.
• After initially sanitising your hands upon arrival, you will have access to hand washing facilities and hand sanitiser throughout your appointment at Lagoon.
• Protective barrier screens have been installed to our pedicure chairs and reception area.
• Our staff will use personal protective equipment (PPE) during your treatment to minimise the risk of Covid-19 infection. The PPE used will be appropriate to the treatment given and may include face visors; facemasks; disposable gloves and disposable aprons.
• It is politely requested that all customers wear a face covering, unless you are unable to do so for health or diversity reasons. If you are unable to wear a face covering, please advise the salon reception in advance.
• We can confirm that the laundering of salon towels and uniforms is a priority. Lagoon either washes items with anti-virus deterrent (which kills 99.9% of viruses & bacteria) or a 60 degree temperature wash is used (which also kills viruses).
• All disposable items are regularly bagged and safely removed from the treatment areas.
• To reduce the number of touchable surfaces and contact points between customers / employees, Lagoon will not provide hot drinks or magazines. Filtered water will still be available to customers.



Lagoon’s treatments

• We have carried out a Covid-19 risk assessment on all treatments and are confident that we can continue to provide treatments safely.
• Until further notice and due to government guidance face treatments cannot be provided. This includes:
Facials; Eyebrow Shaping; Tinting for Eyelashes or Eyebrows; Face Waxing; Eyelash Extensions; Eyelash Perming; and Semi-Permanent Make Up.


During your treatment

• Lagoon has taken measures to try to make your treatment as safe, comfortable and enjoyable as possible. If you have any concern about your beauty treatment, please let us know and we will do what we can to satisfy you.
• All of the Covid-19 procedures have been implemented for your safety and that of our staff. We will continue to take advice from the Government and the NHS regarding safe practice and will amend our working practices as necessary.


After your treatment

• When paying for your treatment and exiting the salon, customers are requested to maintain social distancing whether possible.


Data Protection

• In addition to the standard insurance requirement to maintain a customer treatment records for 7 years; during Covid-19 Lagoon is obliged to cooperate to NHS Test & Trace. Therefore, if requested by NHS Test & Trace to share detail of the customers who have visited the salon on certain dates, Lagoon will comply with this requirement. By using Lagoon’s services as a customer, you are agreeing to us sharing your data with NHS Test & Trace for the purposes of controlling Covid-19.
NB: As always, Lagoon DOES NOT share customer data with third parties for marketing.


Thanks you for your understanding.

Lagoon
139 Alexandra Road, London, SW19 7JY

Date: 12/07/20