Covid-19 Gift Voucher Policy

Lagoon Policy for Extension of Gift Vouchers affected by Covid-19 Salon Closure:

Due to the enforced Coronavirus lockdown, Lagoon Wimbledon was closed for 112 days between 23/03/20 and 12/07/20. The salon reopened on 13/07/20. Beauty treatments on the face (i.e. facials; eyelash extensions; eyebrow shaping) resumed at Lagoon on the 15/08/20.

We appreciate that many of our customers will have gift vouchers which have been affected by the closure and either your gift voucher expired during the lockdown period or 112 days has been lost from the voucher redemption period. Gift vouchers for face treatments lost 145 days from the voucher redemption period (23/03/20 to 14/08/20).

Lagoon has decided that the fairest way to overcome this issue is to extend the expiry date on the affected gift vouchers.

Salon Gift Voucher Extension Policy:

1). For gift vouchers that were still valid after the lockdown closure (i.e. the expiry date is after the 13/07/20), Lagoon will extend the expiry date by 112 days (the number of days Lagoon was closed). The new expiry date for your gift voucher is therefore Sunday 1st November 2020.

2). Gift vouchers for face treatments that were still valid after the lockdown closure (i.e. the expiry date is after the 15/08/20), Lagoon will extend the expiry date by 145 days (the number of days the customer was unable to use the gift voucher). The new expiry date for your face treatment gift voucher is therefore Wednesday 6th January 2021.

3). For gift vouchers which expired during the lockdown period. The gift voucher expiry date will be extended by the number of days Lagoon was closed and the customer was unable to use the voucher (i.e. from the 23/03/20 to the expiry date of your gift voucher).
The gift voucher extension period starts from the 13/07/20, the date Lagoon reopened.
For face treatment vouchers, the gift voucher extension period starts from 15/08/20, the date Lagoon resumed face treatment services.

If you have a Lagoon gift voucher which has affected by the coronavirus lockdown and are unclear about the above, please email us at info@lagoonspa.co.uk with the gift voucher number(s) and the name of the treatment (or monetary value) printed on the front of the voucher.
We will be happy to check the original expiry date for you and confirm the new expiry date for your gift voucher.

To redeem your gift voucher, it is recommended that you book in advance with Lagoon to secure an appropriate appointment slot. Please quote the gift voucher number(s) and required treatment(s) when booking.

Lagoon, Wimbledon
Date: 12/07/20 (updated 23/08/20 following the resumption of face treatment services)