Covid-19 Gift Voucher Policy

Lagoon Policy for Extension of Gift Vouchers affected by Covid-19 Salon Closures:

Due to the enforced Coronavirus lockdowns, Lagoon Wimbledon was closed between the following dates:
112 days from 23/03/20 to 12/07/20 (the salon reopened on the 13/07/20).
27 days from 05/11/21 to 01/12/20 (the salon reopened on the 02/12/20).
113 days from 20/12/20 to 11/04/21 (the salon reopened on the 12/04/21).

We appreciate that some of our customers will have gift vouchers which have been affected by the closure and days when you gift voucher was valid for use have been lost as Lagoon was closed.

The fairest way to overcome this issue is to extend the expiry date on affected gift vouchers by the same number of days that the gift voucher holder has lost due to the salon being closed (i.e. if you lost 100 days from the gift voucher valid period, then 100 days is added from when the salon reopened).

If you have a Lagoon gift voucher which has affected by the coronavirus lockdown and are unclear about the above, please email us at info@lagoonspa.co.uk with the gift voucher number(s) and the name of the treatment (or monetary value) printed on the front of the voucher.
We will be happy to check the original expiry date for you and confirm the new expiry date for your gift voucher.

To redeem your gift voucher, it is recommended that you book in advance with Lagoon to secure an appropriate appointment slot. Please quote the gift voucher number(s) and required treatment(s) when booking.

Lagoon, Wimbledon
Date: 03/05/21 (VR extension policy first published 12/07/20 & previously updated on 23/08/20)